Email and Chat Support Executive job 2022 by NitesTech
Job details
Full Job Description
We are looking for Email and Chat Support Executives to assist our customers with problems related to our products. (This is an Office Based Position)
Email and Chat Support Executives responsibilities include resolving customer queries, recommending solutions, and guiding product users through Emails and Chats. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with Chat software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities:
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements and skills:
- Experience as an Email/Chat Support Agent or similar CSR role
- Familiarity with the real estate domain is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Bachelors degree in any field
Employee Benefits:
- 13 Salaries Per Year (Quarterly 13th Salary Disbursement)
- At least two bonuses per year (Eid Bonus)
- Monthly Punctuality/Regularity Allowance
- Monthly Transportation Allowance
- Performance-Based Bonuses
- Paid Overtime
- Quarterly Leaves encashment
- Upselling Incentives
- Maternity Leaves
- Paternity / Maternity Allowance
- Wedding Allowance
- Annual Leave Encashment
- Provident Fund
- Double salary on Gazetted Holidays
- Special Allowance for Emergency
- 12 Casual Leaves
- 10 Annual Leaves
- Dedicated Training
- Birthday celebration
- Loan Against Provident Fund
- Daily Company Provided Meal
- Office Gatherings, Celebrations, and Trips
- 5 days a week (work-life balance)
- Excellent workplace & COVID-19 protected work environment
Job Location: NFC Phase-1 near Wapda Town, Lahore
Job Timings: 6:00 PM - 3:00 AM
Job Type: Full-time
Application Question(s):
- Are you comfortable working night shifts?
- Can you easily commute to our office located in Wapda Town Lahore?
Office Work Job's for students. jobs by NitesTech
Qualifications
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
English Urdu (Required)
Urdu (Required)
High School (Preferred)
Full Job Description
"Office Work CALL CENTRE JOBS"
(2022)
- Different area's in Lahore.
Johar town " Model town
Faisal town " Muslim town
Cavalry Ground " Gulberg
Thokar Niaz Baig "Wapda town ichhra "Shahdara "Iqbal twon
SALARY: -
28,000 to 85,000
Basic salary + commission + bonus.
>Salary can be increase
SHIFTS : -
MORNING Evening Night
Whatsapp: 03044409618
Call : 03021462866
HR: Miss Mary
Job Types: Full-time, Part-time, Temporary, Contract, Internship, Fresher
Contract length: 50,000 months
Salary: Rs28,000.00 - Rs85,000.00 per month
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Custom sport srives
Education:
- High School (Preferred)
Language:
- English Urdu (Required)
- Urdu (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Urdu Call Center job by NitesTech
Job details
Qualifications
Intermediate (Preferred)
Full Job Description
Call Center jobs in Lahore 2022
For boys and Girls
0322_4277997( whsatpp only
we are looking fresh candidates with good communication skills must be hard working, discipline and punctual .
Qualification matric to master
1. Handsome salary.
2. Monthly Bonus.
3. Relax and good environment.
4. commission.
5.incentives
Location in Lahore:
Gulberg, garden town, Walton, mughalpura, township,wapda town,chung, joher Town,jail road , Allama Iqbal town, mughalpura, Model Town.
send me your details and CV
Whatsapp number
0322_4277997( whsatpp only)
Job Types: Full-time, Part-time, Fresher
Salary: Rs20,000.00 - Rs40,000.00 per month
Education:
- Intermediate (Preferred)
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